Maidavale Storage Terms and Conditions

These storage terms and conditions set out the rules that apply when you book, use, pay for, or end a storage service with Maidavale Storage. By making a booking, entering the storage premises, or allowing goods to be placed into storage, you agree to these terms. Please read them carefully before confirming any reservation. They are intended to be clear, fair, and practical, and they apply to all customers using our storage services, whether the arrangement is short-term or long-term.

In these terms, references to “we”, “us”, and “our” mean Maidavale Storage, and references to “you” and “your” mean the customer, account holder, or authorised user. These self storage terms form the basis of the contract between us. If any separate written agreement, booking confirmation, or facility-specific rule conflicts with these terms, the separate written agreement will take priority to the extent of the conflict. All other terms remain in force unless expressly amended in writing.

We may update these terms from time to time. The version in force at the time your booking is confirmed will usually apply to your agreement, unless a later change is required by law or is reasonably necessary for safety, security, or operational reasons. Continued use of the storage unit after notice of revised terms may be treated as acceptance of the updated version. If you do not agree to any material change, you should notify us and arrange to end the storage arrangement in line with the cancellation or termination rules below.

To make a booking, you must be at least 18 years old and have the legal capacity to enter into a contract. You must provide accurate personal and payment details, confirm the size of storage space required, and declare whether any special conditions apply to the goods. A booking is not complete until it has been accepted by us and any required payment or deposit has been received. We may refuse or cancel a booking if the requested use is unsuitable, unsafe, unlawful, or unavailable.

Booking Process

The storage booking process normally begins with a reservation request. You may be asked to choose a unit size, expected start date, access requirements, and any optional services that are offered. After submission, we may issue a booking confirmation that sets out the agreed unit, charges, commencement date, and any special conditions. You are responsible for checking all details in the confirmation carefully. If you identify an error, you must notify us promptly so it can be corrected before the storage period starts.

Access, Use, and Occupancy

Use of the storage unit is limited to storing permitted goods only. The unit must not be used as living accommodation, a business premises open to the public, or for any illegal purpose. You must not sub-let the unit, share access without our permission, or allow any third party to use it unless they are an authorised person. Keys, codes, fobs, and access credentials remain your responsibility. You must keep them secure and notify us immediately if any access method is lost, stolen, or compromised.

All charges must be paid in full and on time. We may require advance payment, a deposit, administration fee, or other charge as shown in your booking confirmation or price list. Storage payments are usually due monthly in advance unless we agree otherwise in writing. If payment is made by card, direct debit, bank transfer, or another method, you must ensure sufficient funds are available and authorise us to collect sums due on the relevant dates. Any failure to pay may result in restricted access, late fees, or termination of the agreement.

If a payment is declined, reversed, or returned unpaid, you remain liable for the amount due and any reasonable costs incurred in attempting to recover it. We may charge interest on overdue sums at the rate permitted by law. In addition, we may add reasonable administrative charges for reminders, failed collections, lock changes, debt recovery steps, or enforcement action where your non-payment causes us extra expense. Any charges we impose will be fair and proportionate and will be notified to you where practicable.

You must notify us promptly if your payment details change. We are not responsible for delays caused by incorrect account information or card expiry. If you fail to pay any amount when due, we may exercise our rights to suspend access, place a lien over goods, or sell or dispose of goods in accordance with applicable law and the procedure set out in these terms. Any proceeds of sale may be applied first to outstanding charges, costs, and lawful expenses.

Cancellations and Termination You may cancel your booking before the storage period begins, subject to any non-refundable deposit or administration fee that has been clearly stated to you in advance. If you wish to end the agreement after storage has started, you must give the required notice stated in your booking confirmation or, if none is stated, a reasonable written notice period. Your liability for rent and other charges continues until the notice period has expired and the unit has been vacated and accepted as returned.

We may terminate or suspend your access immediately if you breach these terms, provide false information, store prohibited goods, fail to pay, create a safety risk, or behave in a way that threatens staff, customers, or the premises. Where termination is due to breach, you may remain liable for all outstanding charges, losses, and recovery costs. If we end the agreement for operational or legal reasons unrelated to your breach, we will provide reasonable notice wherever possible and will refund any prepaid charges for unused time, subject to lawful deductions.

When the agreement ends, you must remove all goods, waste, and personal items from the unit and return any keys or access devices. The unit must be left clean and empty. If items remain after the agreement has ended, we may treat them as abandoned to the extent permitted by law and may dispose of them, recover costs, or continue charging for occupation until removal is completed. Any goods left behind are at your risk unless we have expressly agreed otherwise in writing.

Liability and Insurance We take reasonable steps to provide a secure storage environment, but you acknowledge that storage carries inherent risks. You remain responsible for arranging adequate insurance for your goods unless we have expressly agreed in writing to provide cover. We may require proof of insurance at any time. You are responsible for ensuring that items are properly packaged, stored, and protected against damage, deterioration, or loss arising from their own condition, inadequate packing, or unsuitability for storage.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to that, we are not responsible for indirect, special, or consequential loss, loss of profit, loss of business, or loss caused by events beyond our reasonable control. Our total liability for any proven direct loss relating to your goods will be limited to the lower of the amount recoverable under any insurance we provide, if any, or the amount set out in your agreement, unless the law requires a different limit.

You are responsible for all loss, damage, claims, or costs arising from your breach of these terms, including damage caused by your goods, your negligence, or the actions of anyone you allow into the premises. You must not store items that are perishable, dangerous, illegal, environmentally harmful, or likely to attract pests or create contamination. If your goods cause damage to the facility or another customer’s property, you must reimburse us for all reasonable repair, cleaning, disposal, and enforcement costs.

Waste Regulations and Prohibited Materials You must comply with all applicable waste, environmental, and safety laws when using the service. The storage unit must not be used to store or dispose of waste unless we have expressly agreed in writing and the activity is lawful. You must not place household rubbish, commercial waste, construction debris, hazardous substances, chemicals, batteries, asbestos, oils, solvents, medical waste, biohazards, gas cylinders, or any other regulated material into storage unless such items are specifically permitted and lawfully packaged.

Any waste left in or around the unit, including packing materials, broken fixtures, or unwanted items, remains your responsibility. You must remove it at the end of the agreement and ensure lawful disposal through an authorised waste route. If we have to remove, sort, transport, or dispose of any waste or prohibited material on your behalf, you agree to reimburse all associated costs, including specialist handling, protective equipment, decontamination, and disposal fees. We may also report unlawful disposal to the appropriate authorities where required or permitted by law.

You must not bring anything into the facility that could contaminate or endanger the premises, staff, or other users. This includes items that are flammable, explosive, toxic, corrosive, radioactive, or otherwise dangerous. We may inspect goods where we reasonably suspect a breach of these terms, a safety issue, or unlawful activity. Any inspection will be carried out with reasonable care and, where possible, with notice, although immediate action may be taken if urgent access is required to prevent harm or damage.

We may enter your unit in an emergency, where required by law, where we reasonably believe there is a safety risk, or where access is necessary to prevent damage to persons or property. We may also enter for inspection, maintenance, repairs, inventory checks, or to enforce these terms, provided we act reasonably and in accordance with applicable law. We will normally give notice where practicable, but immediate entry may be justified in urgent circumstances.

Any notices under these terms must be given in writing by email, post, or another agreed method. A notice is deemed received according to the method of delivery and any applicable legal rules. You are responsible for keeping your contact details up to date. Failure to receive a notice because your details are incorrect or outdated will not prevent it from taking effect if we used the last details you provided. Notices about payment, breach, termination, or changes to the agreement may have important legal consequences, so you should read them carefully.

Governing Law These UK storage terms and conditions are governed by the law of England and Wales, unless a mandatory legal rule requires otherwise. Any dispute arising out of or in connection with the agreement will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you a different right. If any part of these terms is found unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right will waive that right.