Storage Maida Vale Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Maida Vale provides storage, removals and associated services to consumers and business customers. By making a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Customer means the person, firm or company who requests or receives the services from Storage Maida Vale.
Services means storage, removals, packing, loading, unloading, transportation, handling of goods, and any related services provided by Storage Maida Vale.
Goods means the items that the Customer asks Storage Maida Vale to pack, move, transport, store or otherwise handle.
Contract means the agreement between the Customer and Storage Maida Vale for the supply of services, incorporating these Terms and Conditions and any written quotation or order confirmation issued by Storage Maida Vale.
2. Scope of Services
Storage Maida Vale provides local and regional removals and storage services, including loading, transportation, unloading, and storage of household and commercial goods. The exact scope of work will be set out in a written quotation or confirmation of booking issued to the Customer.
Any additional services, such as packing materials, dismantling or reassembly of furniture, access issues, additional trips or delays caused by the Customer, may incur additional charges. These will be explained to the Customer where reasonably possible before they are undertaken.
3. Booking Process
3.1 Initial enquiry: The Customer may request a quotation by providing details of the required services, including addresses, access conditions, an inventory or description of the Goods, and preferred dates.
3.2 Quotation: Storage Maida Vale will provide a written quotation based on the information supplied. Quotations are normally valid for a limited period stated on the quotation. If no validity period is stated, the quotation will be valid for 30 days from the date of issue.
3.3 Acceptance: A Contract is formed when the Customer confirms acceptance of the quotation in writing or by any other method accepted by Storage Maida Vale and Storage Maida Vale confirms the booking in return. All bookings are subject to availability of staff, vehicles, and storage space at the time of acceptance.
3.4 Changes to booking: Any change to the date, address, access, inventory, or scope of the Services must be notified to Storage Maida Vale as soon as possible. Changes may alter the price and are subject to availability. Storage Maida Vale is not obliged to accommodate changes but will act reasonably to do so where possible.
4. Customer Responsibilities
The Customer is responsible for:
Providing accurate and complete information when requesting a quotation and finalising a booking, including any issues that may affect access, parking, handling, or storage of the Goods.
Arranging suitable parking and any permits required for vehicles to load and unload safely and legally at all relevant addresses.
Ensuring that all Goods are properly packed and prepared for transport if the Customer has chosen not to use a packing service.
Removing or securing any fixtures, fittings, or appliances that need to be moved, and ensuring that appliances are disconnected and drained before the move.
Ensuring that no prohibited or unsafe items are included in the Goods, including items that are explosive, flammable, hazardous, perishable, illegal, or otherwise unsuitable for transport or storage.
Being present, or arranging for an authorised representative to be present, at collection and delivery addresses to oversee access, check inventories if applicable, and sign any relevant documents.
5. Payments and Charges
5.1 Pricing: The price for the Services will be set out in the accepted quotation or confirmation. Prices are typically based on the volume or weight of Goods, the distance travelled, access conditions, staffing levels, and the duration of storage where applicable.
5.2 Deposits: Storage Maida Vale may require a deposit to secure the booking. The amount and due date for payment of any deposit will be stated in the quotation or booking confirmation. The booking is not fully confirmed until the deposit is received.
5.3 Payment terms: Unless otherwise agreed in writing, the balance of any removal or transport service is payable no later than the day of the move and before completion of unloading. Storage charges are usually payable monthly in advance. Storage Maida Vale may withhold delivery of Goods or access to storage units until all outstanding sums have been paid in full.
5.4 Methods of payment: Accepted payment methods will be communicated by Storage Maida Vale. The Customer must ensure that cleared funds are available by the due date.
5.5 Late payment: If the Customer fails to pay any amount due under the Contract on time, Storage Maida Vale may charge interest on the overdue amount at the statutory rate and may suspend services or deny access to stored Goods until full payment is received.
6. Cancellations and Postponements
6.1 Customer cancellation: The Customer may cancel or postpone a booking by giving written notice to Storage Maida Vale. Any applicable cancellation or postponement charges will depend on the amount of notice given, as set out below or as otherwise stated in the quotation.
6.2 Indicative cancellation charges:
If more than 7 days notice is given before the scheduled service date, Storage Maida Vale may retain all or part of the deposit to cover administrative costs, but will not normally charge the full service fee.
If between 3 and 7 days notice is given, Storage Maida Vale may charge up to 50 percent of the agreed price for the affected services.
If less than 3 days notice is given, or if the Customer fails to allow the service to proceed on the scheduled date, Storage Maida Vale may charge up to 100 percent of the agreed price.
6.3 Company cancellation: Storage Maida Vale may cancel or postpone the Services if circumstances beyond its reasonable control make it impossible or unsafe to carry them out, including extreme weather, accidents, vehicle breakdown, road closures, public emergencies or industrial action. In such cases, Storage Maida Vale will offer an alternative date where possible. If no reasonable alternative can be agreed, any prepayments for services not provided will be refunded, and this will be the extent of Storage Maida Vale's liability.
7. Access, Parking and Delays
The Customer must ensure that safe and adequate access is available for vehicles and staff at both collection and delivery locations, including any storage facility. This includes informing Storage Maida Vale of any restrictions such as narrow roads, height limits, steps, lifts, time restrictions, or parking limitations.
If suitable parking is not available, or if access is more difficult than advised at the time of quotation, additional reasonable charges may apply for extra time, equipment or staff required. Storage Maida Vale may refuse to carry out the Services if it considers access to be unsafe or illegal, and cancellation charges may apply.
While Storage Maida Vale will use reasonable endeavours to meet agreed times, all arrival and completion times are estimates. The company is not liable for loss or inconvenience caused by delays due to traffic, road conditions, weather, or other circumstances beyond its reasonable control.
8. Goods That Cannot Be Moved or Stored
Unless specifically agreed in writing, Storage Maida Vale will not accept for transport or storage any of the following:
Explosives, firearms, ammunition or weapons.
Flammable or hazardous materials including gas cylinders, paint, solvents, chemicals and fuel.
Perishable or contaminated goods, plants, live animals or foodstuffs likely to deteriorate in storage.
Illegal items or items obtained unlawfully.
Valuables such as jewellery, watches, precious metals, cash, bonds, deeds, securities, antiques of exceptional value, fine art or items of sentimental value beyond their intrinsic worth.
If such items are included without the knowledge or consent of Storage Maida Vale, the Customer does so at their own risk and will be responsible for all resulting loss, damage, or legal consequences.
9. Waste Regulations and Disposal
Storage Maida Vale is not a general waste carrier and will not remove household rubbish, construction waste or hazardous waste as part of standard removal or storage services.
The Customer must ensure that all waste materials, including items intended for disposal, are separated from Goods intended for removal or storage. Storage Maida Vale reserves the right to refuse to handle any items that appear to be waste or that cannot be safely transported or stored.
If the Customer specifically arranges for disposal services, these will be carried out in accordance with applicable waste regulations. Additional charges will apply for collection, handling, and authorised disposal, which will be agreed in advance where possible. Proof of lawful disposal may be provided on request where relevant.
The Customer remains responsible for any fines, penalties, or legal claims arising from the inclusion of prohibited waste, fly-tipping, or breaches of waste regulations caused by information that was incomplete or misleading.
10. Liability and Limitations
10.1 Duty of care: Storage Maida Vale will exercise reasonable skill and care in the handling, transport and storage of the Goods. However, the level and scope of liability are subject to the terms in this section.
10.2 Exclusions of liability: Storage Maida Vale will not be liable for loss or damage arising from the following causes, except where caused by its negligence:
Normal wear and tear, gradual deterioration, leakage or evaporation.
Fragile items not adequately packed or protected by the Customer.
Electrical or mechanical derangement of appliances or equipment where there is no visible physical damage.
Pre-existing defects in the Goods, or inherent vice such as instability, susceptibility to damp, rust, or infestation.
Loss or damage to perishable items, plants, food, or animals.
Loss or damage caused by war, terrorism, civil commotion, radiation, or similar risks outside reasonable control.
10.3 Limits of liability: Unless otherwise agreed in writing, the total liability of Storage Maida Vale for loss or damage to Goods, however caused, will be limited to a reasonable maximum per consignment or per storage unit, as stated in the quotation or Contract. The Customer is encouraged to arrange their own insurance to cover any value above these limits.
10.4 Indirect loss: Storage Maida Vale will not be liable for any indirect or consequential loss such as loss of profit, loss of opportunity, or loss of enjoyment, arising from delay, loss, or damage to Goods, or from any failure or delay in providing the Services, except where such loss is directly attributable to its negligence and was reasonably foreseeable.
10.5 Third party services: If Storage Maida Vale arranges services performed by third parties, such as specialist lifting equipment or external storage facilities, it will take reasonable care in selecting those parties, but it is not responsible for acts or omissions of those third parties beyond this duty of care.
11. Claims and Complaints
Any visible loss or damage to Goods should be noted on any delivery paperwork at the time of delivery where possible. The Customer must notify Storage Maida Vale in writing of any claim for loss or damage as soon as reasonably practicable, and in any event within a reasonable period after becoming aware of the issue.
The Customer should provide as much information as possible, including descriptions, photographs, and any relevant receipts or evidence of value. Storage Maida Vale will investigate the matter and may request access to inspect the Goods before any repair or disposal takes place.
Failure to notify claims within a reasonable time may prejudice Storage Maida Vale's ability to investigate and may affect the outcome, although this will not exclude or limit any rights that cannot be restricted by law.
12. Storage Terms
Where Goods are placed into storage, they will be stored in a facility and unit or area allocated by Storage Maida Vale. The Customer has no automatic right to a particular unit or location, although reasonable efforts will be made to accommodate requests.
Storage is provided on a periodic basis, normally monthly, and continues until terminated by either party in accordance with these terms. The Customer must keep all storage fees up to date. Access to stored Goods may be by appointment only and may incur an attendance charge if frequent or outside normal hours.
Storage Maida Vale has a lien over Goods in its possession for all sums due under the Contract. If storage charges or other fees remain unpaid after reasonable notice, Storage Maida Vale may exercise the right to sell or dispose of the Goods to recover outstanding sums and reasonable costs, accounting to the Customer for any surplus afterwards.
13. Data Protection and Privacy
Storage Maida Vale will collect and process personal data only to the extent necessary to provide the Services, manage the Contract, comply with legal obligations, and maintain business records. Customer information will be handled securely and will not be shared with third parties other than as necessary to perform the Services, process payments, or comply with law.
The Customer has the right to request access to personal data held about them and to request correction of inaccuracies. Further details on data use and retention may be provided in a separate privacy notice.
14. Amendments to These Terms
Storage Maida Vale may update or amend these Terms and Conditions from time to time. The version in force at the time the Customer's booking is accepted will apply to that Contract, unless a change is required by law or regulation. Updated terms may be made available on request or via published documents.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services provided, subject to any mandatory rights the Customer may have as a consumer under applicable law.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
No failure or delay by Storage Maida Vale in exercising any right or remedy under these Terms and Conditions shall be deemed a waiver of that or any other right or remedy.
The Contract is between Storage Maida Vale and the Customer. No other person shall have any rights to enforce any of its terms.
These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the parties in relation to their subject matter and supersede all prior understandings or arrangements.
